Privacy Policy - Rooted Enterprises LLC DBA Rooted Cleaning

Effective Date: 09/01/2025
Last Updated: 09/09/2025

1. Introduction

Rooted Enterprises LLC DBA Rooted Cleaning is committed to protecting the privacy and security of our clients' personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cleaning services or interact with our company.

By engaging our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, address, phone number, email address

  • Service Details: Property type, size, specific cleaning requirements, preferred service dates and times

  • Payment Information: Credit card details, billing address, payment history

  • Access Information: Security codes, key locations, alarm codes, garage door codes, pet information

  • Property Information: Layout details, special instructions, areas of concern

  • Communication Records: Phone calls, emails, text messages, and other correspondence

Information Collected Automatically

When you visit our website or use our digital services, we may automatically collect:

  • IP address and device information

  • Browser type and version

  • Pages visited and time spent on our website

  • Referring website information

3. How We Use Your Information

We use your personal information for the following purposes:

  • Service Delivery: Scheduling, performing, and completing cleaning services

  • Communication: Confirming appointments, service reminders, and customer support

  • Payment Processing: Billing and payment collection

  • Service Improvement: Understanding client needs and improving our services

  • Legal Compliance: Meeting regulatory requirements and protecting our legal interests

  • Marketing: Sending promotional materials and service updates (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing

  • Scheduling software

  • Background check services for employees

  • Insurance companies (when necessary)

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests

  • Protect our rights, property, or safety

  • Prevent fraud or illegal activities

  • Respond to emergencies involving personal safety

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate security measures to protect your personal information:

  • Physical Security: Secure storage of physical documents and restricted access to client information

  • Digital Security: Encrypted data transmission and secure storage systems

  • Employee Training: All staff members are trained on privacy protection and confidentiality

  • Access Controls: Information is accessible only to employees who need it to perform their duties

  • Background Checks: All employees undergo thorough background screening

6. Property Access and Security

Key and Access Code Security

  • Access information is stored securely and accessed only by assigned cleaning personnel

  • We maintain detailed records of who has access to your property information

  • Access codes and keys are returned or deactivated upon service termination

On-Site Privacy

Our cleaning professionals are trained to:

  • Respect your privacy and personal belongings

  • Report any security concerns immediately

  • Maintain confidentiality about your property and lifestyle

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide ongoing services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

Generally, we retain client information for a minimum of three years after service termination for business and legal purposes.

8. Your Rights and Choices

You have the right to:

  • Access: Request copies of your personal information

  • Correction: Request correction of inaccurate information

  • Deletion: Request deletion of your information (subject to legal and business requirements)

  • Opt-Out: Unsubscribe from marketing communications

  • Restrict Processing: Limit how we use your information in certain circumstances

To exercise these rights, contact us using the information provided below.

9. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

  • Remember your preferences

  • Analyze website traffic

  • Improve user experience

You can control cookie settings through your browser preferences.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Posting the updated policy on our website

  • Sending email notifications to current clients

  • Providing notice during service appointments

13. State-Specific Rights

Depending on your location, you may have additional rights under state privacy laws. If you are a resident of California, Virginia, Colorado, or other states with specific privacy legislation, please contact us for information about your additional rights.

South Carolina Residents: While South Carolina does not currently have a comprehensive consumer privacy law, legislation is under consideration that may provide additional privacy rights in the future. We will update this policy to reflect any new state requirements as they are enacted.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Rooted Enterprises LLC DBA Rooted Cleaning
Pendleton, SC
Phone: (864) 651 - 0284
Email: info@rootedcleaning.com      
Website: www.rootedcleaning.com

Privacy Officer: Brittnie DeBerry - Owner

15. Consent

By engaging our cleaning services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

This Privacy Policy is designed to comply with applicable privacy laws and regulations. For legal advice regarding privacy compliance, please consult with a qualified attorney