TERMS AND CONDITIONS

Rooted Enterprises LLC DBA Rooted Cleaning

Effective Date: 09/09/2025

1. ACCEPTANCE OF TERMS

By engaging Rooted Enterprises LLC, DBA Rooted Cleaning, Client agrees to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and the Company for all cleaning services provided.

2. COMPANY INFORMATION

Business Name: Rooted Enterprises LLC DBA Rooted Cleaning
Address: Pendleton, SC
Phone: (864) 651 - 0284
Email: info@rootedcleaning.com
State of Formation: South Carolina

3. SERVICES PROVIDED

The Company provides luxury residential and commercial cleaning services including but not limited to:

  • Regular house cleaning (weekly, bi-weekly, monthly)

  • Deep cleaning services

  • Move-in/move-out cleaning

  • Special event cleaning

  • Custom cleaning packages

All services are performed by trained, insured professionals using premium cleaning products and equipment.

4. SERVICE AGREEMENTS AND SCHEDULING

4.1 Service Requests

All service requests must be confirmed in writing via email, text, or through our online booking system. Verbal agreements must be confirmed in writing within 24 hours.

4.2 Scheduling

  • Initial cleanings require a minimum 24-hour advance notice

  • Regular recurring services will be scheduled at mutually agreed intervals

  • Rescheduling requests must be made at least 24 hours in advance

  • Same-day service requests are subject to availability and may incur additional charges

4.3 Access to Property

Client must provide safe and reasonable access to the property during scheduled service times. If access cannot be gained, a missed service fee may apply.

5. PRICING AND PAYMENT TERMS

5.1 Pricing

  • Pricing is based on property size, condition, and services requested

  • Written estimates are valid for 30 days unless otherwise specified

  • Prices are subject to change with 30 days written notice for recurring services

5.2 Payment Terms

  • Payment is due upon completion of services unless other arrangements are made

  • Accepted payment methods include cash, check, credit card, and electronic payment

  • Recurring services may be set up on autopay with client authorization

  • A 1.5% monthly service charge may be applied to accounts over 30 days past due

5.3 Additional Charges

Additional charges may apply for:

  • Excessive pet hair or heavily soiled areas

  • Interior oven or refrigerator cleaning

  • Window cleaning beyond standard maintenance

  • Services requested outside normal business hours

  • Missed appointments or cancellations with less than 24 hours notice

6. CANCELLATION AND REFUND POLICY

6.1 Cancellation by Client

  • One-time services: 24-hour cancellation notice required

  • Recurring services: 48-hour notice required to avoid service charge

  • Contract services: 30-day written notice required for termination

6.2 Cancellation by Company

The Company reserves the right to cancel services with reasonable notice due to:

  • Unsafe working conditions

  • Breach of these terms by client

  • Non-payment of fees

  • Weather or emergency conditions

  • Sickness or illness of those providing services

6.3 Refunds

  • Refunds are provided only for services not performed as agreed

  • Quality concerns must be reported within 24 hours of service completion

  • The Company will re-clean areas of concern at no additional charge before issuing refunds

7. LIABILITY AND INSURANCE

7.1 Insurance Coverage

The Company maintains general liability insurance and workers' compensation coverage as required by South Carolina law.

7.2 Limitation of Liability

  • Company liability is limited to the cost of services provided

  • The Company is not liable for pre-existing damage or wear

  • Client must report any damage claims within 24 hours of service

  • The Company is not responsible for items valued over $100 unless specifically noted in writing

7.3 Client Responsibilities

Client agrees to:

  • Secure or remove fragile, valuable, or personal items

  • Inform the Company of any special handling requirements

  • Provide adequate lighting and utilities

  • Ensure safe working conditions

8. PROPERTY DAMAGE AND CLAIMS

8.1 Damage Reporting

Any damage claims must be reported immediately but no later than 24 hours after service completion. Claims reported after this period may not be honored.

8.2 Investigation Process

All damage claims will be investigated promptly. The Company reserves the right to inspect claimed damage and obtain repair estimates.

8.3 Resolution

Verified damages will be repaired or replaced at the Company's discretion, up to the limits of our insurance coverage.

9. CONFIDENTIALITY AND SECURITY

9.1 Confidentiality

The Company respects client privacy and maintains confidentiality regarding client information and property details.

9.2 Key and Access Policy

  • Keys and access codes will be kept secure and used only for scheduled services

  • The Company is not responsible for lockouts or security system issues

  • Clients should notify the Company immediately of any security concerns

9.3 Professional Credentials

All Company employees undergo background checks. The Company is fully licensed, insured, and bonded, providing comprehensive protection and peace of mind for our clients.

10. HEALTH AND SAFETY

10.1 Cleaning Products

The Company uses professional-grade, eco-friendly cleaning products when possible. Clients with specific allergies or preferences should notify the Company in advance.

10.2 Safety Protocols

  • Company employees follow established safety protocols

  • Clients must inform the Company of any health hazards or special conditions

  • Work areas must be safe and accessible

10.3 COVID-19 and Health Considerations

The Company follows current health guidelines and may modify service procedures accordingly. Additional health and safety measures may result in service modifications or additional charges.

11. INDEPENDENT CONTRACTOR RELATIONSHIP

The Company operates as an independent contractor. No employee-employer relationship exists between the Company and the Client.

12. DISPUTE RESOLUTION

12.1 Good Faith Resolution

Both parties agree to attempt resolution of disputes through good faith negotiation before pursuing legal action.

12.2 Governing Law

These Terms and Conditions are governed by South Carolina state law.

12.3 Jurisdiction

Any legal proceedings shall be conducted in the appropriate courts of South Carolina.

13. FORCE MAJEURE

The Company is not liable for delays or non-performance due to circumstances beyond our control, including but not limited to natural disasters, government actions, or public health emergencies.

14. MODIFICATIONS TO TERMS

14.1 Changes to Terms

The Company reserves the right to modify these Terms and Conditions with 30 days written notice to clients.

14.2 Acceptance of Changes

Continued use of services after notification of changes constitutes acceptance of modified terms.

15. SEVERABILITY

If any provision of these Terms and Conditions is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. ENTIRE AGREEMENT

These Terms and Conditions, along with any signed service agreements, constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements.

17. CONTACT INFORMATION

For questions regarding these Terms and Conditions or our services, please contact:

Rooted Enterprises LLC DBA Rooted Cleaning
info@rootedcleaning.com
(864) 651 - 0284

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Last Updated: 09/09/2025